Reel Island Casino Review

Reel IslandSoftware: NetEnt, NextGen, BetSoft, ELK, Leander
Welcome Bonus: 100% up to £100 + 25 Bonus Spins on Starburst
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Blown away by design? Hardly. This website is attractive enough, but it is far from impressive, in fact it actually leaves us feeling flat and bored, and that’s our first impression. This isn’t to say that there’s no interactive motifs or quirky logos because there is, but rather the way it’s put together is bland and leaves you demanding something more. On a more positive note though, the layout and interface is relatively smooth and easy to navigate your way around.

In case you’re unfamiliar with the brand, it has been around since 2015, and according to the owners, has become home to the very best the slots community has to offer. Whether you choose to believe that or not, there is no denying that the company has managed to stand its ground and remain individual in a sea of new and more exciting online casinos.

If the newness of the site should be concerning you, fear not as the website is owned by the Imperium Network Solutions Limited Casinos, which is owned and part of Caddell Limited NV, which again is part of yet another business, and that is known as White Hat Gaming. Each of these subsidiaries are respected on their own, but all together they make a heady combination that assures one of the best online entertainment experiences.

Promotions and Membership

To accompany the decent amount of titles on offer, you also have a large variety of promotions to savour, both for new and returning customers, which is refreshing considering much older sites can offer very little.

List of Ongoing Offers

  • 100% up to £100 + 25 Bonus Spins on Starburst
  • 2nd Deposit – 50% up to £200 + 25 Bonus Spins
  • 3rd Deposit – 25% up to £400 + 50 Bonus Spins

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The welcome promotion up for grabs is a pretty amazing one, offering new players up to £700 in bonuses, as well as a 100 free spins. Broken down this looks like:

  • 100% for your first deposit, as well as 25 spins on Starburst
  • 50% on your second, and another 25
  • 25% but with 50 bonus spins now

Another benefit of this reward is that you can allocate any monetary amount, it doesn’t have a minimum limit, which means that even gamers with a tight budget can enjoy what’s on offer. That being said, bigger bonuses are to be had the more money you play with, so bear that in mind if you want the most from your cash.

In addition to this, there are also plenty of ongoing rewards that will benefit those who have been with the site a lot longer, such as the Ongoing 10% Deposit Bonus and Mystery Bonus, which takes place every Tuesday.

Surprisingly, we couldn’t find any sign of a membership scheme, or even a loyalty one, which seems mightily odd for such an established site. It would appear you have to sign up before you can see loyalty conditions, and even then you have to go through the tedious sitemap option to find any semblance of information.

Screenshots

Reel Island Homepage

Homepage

Reel Island Promotions

Promotions

Reel Island Slots

Slots

Games

Finding the activities is pretty simple, despite it first looking like it wouldn’t be; when you first visit you can’t see any links at the top of the page, but if you go down you can choose from various categories, such as Bingo and Slots. As you’d expect from the name Reel Island, slots are the main selling point of the brand.

When you select what you want to look at, an array of games associated with that type will be listed, and you can then sort the titles by most popular, name, and/or providers, which include NYX, Thunderkick, and Quickspin. There is also a convenient search bar to help you further narrow down your search, which is incredibly handy for those who know exactly what activity they seek.

Like nearly every other brand out there, the games are displayed by pictures, and to open them up and play you need to hover over the thumbnail and decide between playing for real or playing for fun. If a player clicks to play with cash, then they will be prompted to sign up to Reel Island, however if they merely want to play for fun and test drive the titles, then they can do so without registering. A new window will pop up and your game will start playing, with the loading time being quick and easy.

You’ll also find a total amount in jackpots currently won by all users playing with the company, as well as the latest names of all those who have made big money wins, both of which encourage newbies to join and play.

Banking

Recommended Option

Similar to what has been said above, finding anything out about banking is plain stupid! You have to click the sitemap at the bottom of the page, in which all sections will be presented to you, then and only then will you find any information about depositing and withdrawing cash. Of course there are the icons of payment brands presented at the bottom of the page, such as Visa and Dotpay, but that’s about it. Meaning you’ll have to do your own research into payment methods should you be unfamiliar with any of them.

This is a huge disappointment, and one that heavily damages how we generally receive the Reel Island Casino experience.

License

As is normal for online casino licensing information, it can be found at the very bottom of the website, in small text; here Reel Island is regulated by the UK Gambling Commission, and the license number attributed to them is also listed.

UK Gambling Commission: 000-038720-R-319481-006

Customer Service and Social Media

The ‘Contact’ page is marked towards the top of the page, and lists in decent detail the various forms of customer service, which are live chat, telephone and email – pretty standard all in all. There are also FAQs to be found here that will help you with smaller problems that you can manage on your own, and there’s even some troubleshooting tips should you experience issues with the network during your time with them.

In regards to social media, no links to any accounts are mentioned anywhere on Reel Island, and so it’s hard for us to determine how easy it is for you to share and connect with your friends when playing online. However, if you should take it upon yourselves to look manually, you’ll find a Facebook account that hasn’t been in use since July 2016.

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